DELIVERY & RETURNS
- Delivery is charged on a per order basis and the most expensive item to ship will determine the overall shipping cost.
- Our website offers a £11 delivery charge on a 3-5 Working day service. This is due to the length of our products.
Remote Area Surcharges
- Highlands = £39
- N.Ireland = £35
- Isle Of Man = £25
- Isle Of Scilly = £35
- Isle of Wight = £35
- All British and Scottish Isles = £65
Ireland (Eire) Attracts a set delivery charge of £50 for orders under £100, and £65 for orders above £100. Up to a maximum of £400. For orders in excess of £400 please call 01642 443974 for a price.
These charges will be added to the standard delivery rate. Surcharges are also applied to any free UK Mainland delivery.
Your order can arrive anytime between 8:00am and 6:00pm. Unfortunately we cannot give a specific time slot on all orders. If DPD local is used as a courier service you will be informed on this order. If another courier service is used no time slot can be provided.
If you are not completely satisfied with your PVC Trims, you have 14 days to return your order to us (see returns section below) You will be given a full no quibble refund.
You have the right to change your mind and return your product to us, unused & unopened within 14 days of receiving your order.
Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon the return receipt of the returned unused item(s).
If you receive a damaged, faulty or incorrect item. Please contact us within 1 working day to let us know (for damaged items we may need images) and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).
MB DIY cannot be held responsible for items lost or damaged when being returned to us. Always obtain a certificate of posting and consider using a signed for service.
All correspondence should be directed to:
South Bank Road
Our email address is: email@example.com
walltrims.co.uk is a trading name of MB Distribution (cleveland) Ltd.