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These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to MB’s use of cookies in accordance with the terms of our Cookies Policy.

License to use website

Unless otherwise stated, MB’s and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not: Republish material from this website (including republication on another website); sell, rent or sub-license material from the website; Show any material from the website in public; Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; edit or otherwise modify any material on the website; or redistribute material from this website [except for content specifically and expressly made available for redistribution] Where content is specifically made available for redistribution, it may only be redistributed within your organisation

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without MB’s express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without MB’s express written consent.

Restricted access

Access to certain areas of this website is restricted. MB reserves the right to restrict access to other areas of this website, or indeed this entire website, at MB’s discretion. If MB provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. MB may disable your user ID and password in MB’s sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to MB a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to MB the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or MB or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. MB reserves the right to edit or remove any material submitted to this website, or stored on MB’s servers, or hosted or published upon this website. Notwithstanding MB’s rights under these terms and conditions in relation to user content, MB does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. MB makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, MB does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind

Limitations of liability

MB will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if MB has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit MB’s liability in respect of any: death or personal injury caused by MB’s negligence; fraud or fraudulent misrepresentation on the part of MB or matter which it would be illegal or unlawful for MB to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, MB has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against MB’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect MB’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as MB.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify MB and undertake to keep MB indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by MB to a third party in settlement of a claim or dispute on the advice of MB’s legal advisers) incurred or suffered by MB arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions

Breaches of these terms and conditions

Without prejudice to MB’s other rights under these terms and conditions, if you breach these terms and conditions in any way, MB may take such action as MB deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


MB may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


MB may transfer, sub-contract or otherwise deal with MB’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and MB in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with UK Law and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts.

Who are MB?

MB is the UK’s leading independent home improvement supplier, based in Middlesbrough in the North East of England. Formed in 1987 by Mike Greenup Snr, the company has since grown in stature to where we are today – thirty years on we have a 30,000 sq ft facility, thousands of lines of stock items readily available and our own fleet of 7 delivery vehicles.

MB specialises in DIY hardware, security and premium quality PVC decor products. As well as working closely with our manufacturing partners to produce our own range of products, we are also a main distributor for many leading brands such as Yale, Era, Hoppe, Vox, Dumaplast and Swish.

Customer Service

MB’s success is built on putting the customer at the heart of everything we do; we aim to deliver the finest possible standards of service from the moment your order is placed to the safe arrival of your goods. Our customer charter listing our aims has been developed with this in mind:

  • To ensure that we always provide first class customer service.
  • To offer a wide range of high quality products for our customers.
  • To ensure that our prices are competitive and offer value for money.
  • To get your order absolutely 100% correct the first time, every time!

Contacting MB

In order to deal with your sales and service enquiries as efficiently as possible, we have the following options when you call our number, which is 01642 455945:

Option 1            Hardware sales and enquiries

Option 2            Décor sales and enquiries

Option 3            Procurement

Option 4            Marketing

Option 5            Accounts


You can place your order via telephone with one of our staff, by email or through one of our retail websites online. Delivery time and charges will usually be advised at this point.


Economy Delivery: 3-5 Day Service
We use our own fleet of vans, trucks & wagons were possible, if we cannot delivery your goods using our own transport we use FedEx, Stiller & Nicholson’s Transport.

Express Delivery: Service (only available on selected products)
We use our own fleet of vans, trucks & wagons were possible, if we cannot delivery your goods using our own transport we use FedEx, Stiller & Nicholson’s Transport.

During checkout you are prompted to choose a delivery option, the cost of this will be displayed. Once your order is placed you will receive a confirmation email.

We always ask that you ensure your contact number is accurate as we may need to call to confirm a delivery time/date.

Your order can arrive at any time between 8am and 8pm, unfortunately we are unable to specify a specific time of delivery. if your order is shipped via courier, you will be able to contact the courier to arrange re-delivery in most cases. You should also be able to track the status of your order online via the carrier’s website.


Samples are hand picked and posted within 48 hours.

Delivery Prices

Due to the various weights and dimensions of our products your shipping charge will be displayed during the checkout process before any purchase is made.

Returns Policy

Our office must be notified of all products that are to be returned, you will then be advised of how to proceed; this could be by using a courier service or via collection by MB. All goods must be returned within 28 days of the date of the sale, unopened and in original packaging and in suitable condition for re sale for any refunds to be applied.

Goods that are opened or fitted cannot be returned or exchanged. MB reserves the right to charge a re-stocking fee of 25%, and none stock or special order items are none returnable and none refundable.

In the case of refunds, MB will refund the customer the cost of the goods only; carriage will not be refunded unless an error has occurred at MB which has resulted in the incorrect goods being dispatched.

Whatever your reason for returning a product, we ask that you please observe a duty of care towards the goods; please ensure that the product is clearly labelled with your name and address marked.

Damaged Goods Claims

Damaged goods must be reported to us within 24 hours of delivery; if possible, please take a picture of the damages to help us with verification. Once verified, we will endeavour to replace the items free of charge within 48 hours, depending on stock availability.

Please inspect all goods on arrival, as we cannot accept returns post fitting, and MB will not be held liable for any fitting or refitting labour costs.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: